Frequently Asked Questions

1. What is EPOS World?

EPOS World provides smart EPOS systems, hardware, software, printers, card machines, website subscription services and business tools for UK businesses.

2. Who is EPOS World for?

EPOS World is suitable for restaurants, takeaways, cafés, retail shops, grocery stores, dessert shops, salons and other small to medium businesses.

3. What products do you sell?

We sell EPOS systems, dual screen tills, kitchen printers, receipt printers, cash drawers, card machines, printer rolls, POS accessories, EPOS software and downloadable software.

4. Do you provide EPOS software?

Yes, we provide EPOS software to help businesses manage orders, products, reports, printing and daily operations.

5. Do you provide EPOS hardware?

Yes, we provide EPOS hardware including tills, printers, cash drawers, card machines and accessories.

6. Is EPOS World based in the UK?

Yes, EPOS World is operated under Thirtymins Group Ltd, a UK-registered company.

7. What type of businesses can use your EPOS system?

Our EPOS system can be used by restaurants, takeaways, cafés, retail shops and other businesses that need order management, payment support and printing.

8. Do you offer dual screen EPOS tills?

Yes, we offer dual screen EPOS tills suitable for customer-facing counters and busy business environments.

9. Does the EPOS system come with a built-in printer?

Some EPOS systems come with a built-in 80mm receipt printer. Please check the product details before ordering.

10. Do you sell kitchen printers?

Yes, we sell kitchen printers for restaurants, takeaways and cafés to print food orders clearly and quickly.

11. Do you sell receipt printers?

Yes, we sell receipt printers for customer receipts, counter use and daily transactions.

12. Do you sell cash drawers?

Yes, we sell secure cash drawers for EPOS tills and business counters.

13. Do you sell card machines?

Yes, we provide card machine options, including smart Android card machines, depending on availability and business requirements.

14. Do you sell printer rolls?

Yes, we sell thermal printer rolls for receipt printers, kitchen printers and EPOS systems.

15. Do you provide POS accessories?

Yes, we provide POS accessories such as printer rolls, cables, stands, scanners and other useful business tools.

16. Can I use your EPOS system for a takeaway?

Yes, our EPOS system is suitable for takeaway businesses and can help manage orders, kitchen printing and sales reports.

17. Can I use your EPOS system for a restaurant?

Yes, restaurants can use our EPOS system for order taking, printing, payments and business reporting.

18. Can I use your EPOS system for a café?

Yes, our EPOS products are suitable for cafés, coffee shops and dessert shops.

19. Can retail shops use EPOS World products?

Yes, retail shops can use our EPOS systems, barcode scanners, cash drawers, receipt printers and software.

20. Do you provide website subscription services?

Yes, we provide website subscription services for businesses that need a professional online presence.

21. What is included in the website subscription?

The website subscription may include website support, basic updates, online presence and business website maintenance, depending on the agreed package.

22. Do you offer downloadable software?

Yes, we provide downloadable software options for business use, depending on the product and service.

23. How long does delivery take?

We aim to deliver EPOS hardware and business products within 4–6 working days across the UK.

24. Do you deliver across the UK?

Yes, we aim to deliver products across the UK using trusted UK delivery companies.

25. Are some EPOS items heavy?

Yes, some items such as EPOS systems, printers and cash drawers may be heavy or large, so delivery time and handling may vary.

26. How much is delivery?

Delivery charges may depend on the item, size, weight and delivery location. The delivery charge will be shown during checkout or confirmed before order completion.

27. Can I collect my order?

Collection may be available by arrangement. Please contact EPOS World before placing your order if you want to collect.

28. Do you provide installation?

Installation or setup may be available depending on the product, location and agreed service package.

29. Do I need internet for the EPOS system?

Some EPOS features may require internet. Local printing and some functions may depend on the system setup, network and software configuration.

30. Can the EPOS system work with WiFi?

Yes, many EPOS products support WiFi, but we always recommend a stable internet connection for the best performance.

31. Is Ethernet better than WiFi for EPOS?

Ethernet is usually more stable than WiFi. For busy restaurants and takeaways, Ethernet can help reduce connection problems.

32. Can your printers connect by USB?

Some printers support USB connection. Please check the product specification before ordering.

33. Can your printers connect by WiFi?

Some kitchen and receipt printers support WiFi connection. Please check the product details.

34. What paper size do your printers use?

Most receipt and kitchen printers use 80mm thermal printer rolls, but always check the printer specification.

35. Can I buy only the printer rolls?

Yes, you can buy printer rolls separately if they are available in stock.

36. Do you provide support after purchase?

Yes, we provide support for products and services purchased from EPOS World.

37. What support do you provide?

We can help with product guidance, EPOS setup support, software support, printer support and general business technology support.

38. Do you provide remote support?

Remote support may be available depending on the issue and the product/service purchased.

39. Do you provide on-site support?

On-site support may be available by arrangement and may depend on your location and service package.

40. Do you offer warranty?

Some products may include supplier or manufacturer warranty. Warranty details may vary depending on the product.

41. What is not covered by warranty?

Warranty usually does not cover misuse, accidental damage, poor internet connection, third-party software issues, unauthorised repair or incorrect installation.

42. Can I return a product?

Eligible products may be returned according to our Return & Refund Policy. Products must usually be unused, in good condition and returned with original packaging.

43. What if my product arrives damaged?

Please contact us as soon as possible with photos or videos of the damaged item so we can review the issue.

44. Can I return software?

Software, downloadable products and subscriptions are generally non-refundable once activated, downloaded or work has started.

45. Can I cancel a website subscription?

Website subscription cancellation depends on the agreed package and service terms. Please contact us to discuss your subscription.

46. Do you offer free gifts or special offers?

Sometimes we may offer free gifts or special promotions, such as cash drawers, printers, website support or software offers. These offers depend on the package and promotion period.

47. Do free gifts have cash value?

No, free gifts are part of a promotion and do not have separate cash value.

48. Can I get a customised EPOS package?

Yes, we can help prepare an EPOS package based on your business type, budget and requirements.

49. Can you help me choose the right EPOS setup?

Yes, tell us about your business and we can suggest suitable EPOS hardware, software, printers and accessories.

50. Can I use EPOS World for a new business?

Yes, EPOS World is suitable for new businesses that need a complete EPOS setup from the beginning.

51. Can I upgrade my current EPOS system?

Yes, we may be able to help you upgrade your existing EPOS setup with new hardware, printers, software or accessories.

52. Do you provide online ordering websites?

Website and online ordering support may be available depending on your business needs and selected service.

53. Can I manage products from the EPOS software?

Yes, EPOS software can help manage products, categories, pricing and daily sales, depending on the system setup.

54. Can I see sales reports?

Yes, EPOS software can help provide sales reports and business insights, depending on the package and software features.

55. Can staff use the EPOS system?

Yes, staff can use the EPOS system for order taking, payments, printing and daily business operations.

56. Can I use a kitchen printer with the EPOS till?

Yes, kitchen printers can be connected to supported EPOS systems to print kitchen orders.

57. Can I connect a cash drawer to the EPOS system?

Yes, cash drawers can usually connect through supported receipt printers or EPOS hardware setup.

58. Can I connect a card machine to the EPOS system?

Card machine connection depends on the card machine provider and integration options. Please contact us before ordering if integration is required.

59. Do your prices include VAT?

Prices may or may not include VAT depending on how they are displayed on the website. Please check the product page or invoice details.

60. How can I contact EPOS World?

You can contact EPOS World through the website contact form or the contact details shown on our website.